Help & Legal
Block Burst support, purchases, privacy, data requests, and legal links.
Last updated: July 24, 2026
Quick Links
FAQ
/block-burst/faq
Privacy Policy
/block-burst/privacy
Terms of Service
/block-burst/terms
Delete Data / Account
/block-burst/delete-data
Reward Odds
/block-burst/reward-odds
Contact Support
Need help with Block Burst? Contact us at:
When contacting support, please include:
- Player ID
- App version
- Device model
- Android or iOS version
- Store used: Google Play or App Store
- A short description of the issue
- Screenshot or screen recording, if helpful
- Order or receipt ID for purchase issues
Please do not send passwords, full payment card numbers, private account credentials, or sensitive personal documents.
Purchases & Restore
All in-app purchases are processed by Google Play or the App Store. Store checkout screens show the final localized price before purchase.
Permanent purchases may include No Ads, Star Pass, and paid themes. To restore permanent purchases, open Block Burst, go to Settings, and tap Restore Purchases.
Consumable purchases, such as coins, spins, and used rewards, may not be restorable after they are delivered or spent.
If a purchase was successful but the item did not appear, restart the game, check your internet connection, and try Restore Purchases for permanent purchases. If the issue continues, contact support with your Player ID and order or receipt ID.
Refunds are handled by the store where the purchase was made: Google Play or the App Store.
Ads
Block Burst may show ads. No Ads removes standard forced ads where applicable, such as banner or interstitial ads. Optional rewarded ads may still be offered when you choose to watch an ad for a reward.
To report a bad or inappropriate ad, contact support and include:
- Screenshot, if possible
- Approximate time and date
- Your country
- Advertiser name, if visible
Data & Privacy
You can read how Block Burst handles data in our Privacy Policy:
/block-burst/privacy
To request deletion of account-related game data, use:
/block-burst/delete-data
Please include your Player ID so we can locate the correct account or game data. Some records may be retained where required for security, fraud prevention, payment records, legal obligations, or store/platform requirements.
Privacy Choices
You can manage some privacy and ad choices through your device settings, Google Play, App Store, or in-game consent prompts where available.
For privacy-related requests, contact:
Reward Odds
Spins and random reward features may grant different in-game rewards. If a paid purchase or bundle includes spins or randomized rewards, reward odds are shown before purchase or near the related reward screen.
Block Burst rewards, coins, spins, themes, and power-ups have no real-money cash value and cannot be exchanged for money.
Parents & Guardians
If you are a parent or guardian and have questions about Block Burst, purchases, ads, privacy, or data deletion, contact:
Developer Contact
Thunderbolt LLC
Email: contact@thunderboltllc.com
Phone: +37378870065
Address: Mircea Cel Batrin 11, Chisinau, Moldova
Legal Note